Your PSA, but in easy mode
For MSPs using ConnectWise (and soon Autotask) we provide Kanban boards to display tasks visually and encourage pull-based workflow methods to minimize context switching and cut down work in progress. Unlike competing solutions like Trello and Kanbanize, we integrate directly with ConnectWise. We aim to provide a 50-100X return on your investment.
Avoid task switching
Identify Neglected Work
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Having used ConnectWise as our core system for over 12 years, I knew that the product and the methodology for dealing with tickets was fundamentally flawed, but was not able to find the answer as to what else to do, or what other software to run. I finally found the answers I was looking for by studying a few different disciplines including The Theory of Constraints and Agile methodologies.
I looked at other software and found that Salesforce could do everything we needed, only problem was it was prohibitively expensive, and even worse, I did not want to have to re-train my whole team on a new system.
Using CWKanban, and the other methodologies that coincidentally were published on their website as suggested reading, we were able to move our average project delivery from negative efficiency to positive 33% efficiency. So we finish projects now with an average of 1/3 time left over! We are now implementing the Agile side of things for our day to day service tickets, and can already see the benefits of CWKanban to increase the throughput of our business, without increasing the head count.
CWKanban is an extremely affordable investment considering the costs of switching PSAs and the efficiency improvements.
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We actually wrote a Kanbanize to Connectwise integration 4 years ago, but then abandoned it due to CW doing their own “Agile Board”.
The CW Agile Board wasn’t good at all so we were without the ability to visualize our work for the past couple years. Since adopting CWKanban we thankfully are able to visualize our work!
We are able to run meaningful huddles/daily standups now have been transformed by CWKanban!! Wim and team have added features lightning fast and we are seeing real value!
Schedule a live demo
Seeing is believing. We will personally show you how CW Kanban can help take you reduce WIP and increase revenue. Schedule a live demo for yourself now.
I would recommend this product to any company that is considering moving their helpdesk environment to an Agile Service Delivery entity.
The board is highly configurable and the developers are very easy to work with and willing to go the extra mile to get you set up the way you want your board to work.
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