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Agile Service Delivery Defined

Agile Service Delivery releases your service department from the constraints of conventional…

Implementing Kanban in IT

Most projects and business activity have a ‘flow’ or a ‘process’, comprising adjacent steps or phases…

Kanban For Service Desks

We worked recently with a client who wanted to apply agile principles and practices to their help desk…

Use of Kanban in the Operations Team at Spotify

InfoQ spoke with Mattias Jansson, Operations Engineer at Spotify. Spotify is a music streaming service…

Implementing Kanban for Services Team

Kanban is well-known Lean process used in manufacturing industry and further in Agile Software…

Implementing kanban for services team

Kanban system is letting value flow through the system by pulling work when there is capacity…

Kanban for Sysadmin

Unless you’ve been living in a remote cave for the last year, you’ve probably noticed that the world is changing…

Kanban in IT Operations

I regularly hear comments from staff in IT Operations around how Agile methodologies such as Scrum…

Kanban for Ops Teams

All ops teams share the need to meld an interruptive work stream with a planned one, and it’s hard to…

3 Questions to Ask During Standup to Keep Speed a Priority

A common theme in workplaces today seems to be “crazy is the new normal.” Unfortunately, most…

Kanban at Scale and why traditional approaches set you up for failure

Understanding variability in typical knowledge work activity such as software development…

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