How to Visualize any ConnectWise Process

I was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch for their project engineers, and instead create...
Why It’s Important to Visualize Your Work

Why It’s Important to Visualize Your Work

In an earlier blog post, Wim offered some important information on how to visualize our work. Check out the full post here, but here are some of the related highlights of that post: Start as simple as you can but no simpler; start with visualizing what you’re doing...
Exposing Time Theft to Optimize Work & Flow

Exposing Time Theft to Optimize Work & Flow

I ask this question daily: How can we optimize workflow? I’m reading an excellent new book called Making Work Visible: Exposing Time Theft to Optimize Work & Flow. The book highlights the five thieves of time that we all encounter daily: Too much work-in-progress...
Kanban Implementation Roadmap for Beginners

Kanban Implementation Roadmap for Beginners

Kanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature our Agile implementation. Kanban 101 –...