Learning Center: Lean and Kanban

Custom Cards, New Filters, and Licensing

It’s time to add some colour to CW Kanban! Over the last year we have been syncing more and more data about your ConnectWise tickets. This has helped identify ticket neglect, blocks, or resource mis-management. Now that kanban tracks all this data, we thought it would...

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How to Visualize any ConnectWise Process

I was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch for their project engineers, and instead create...

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Why It’s Important to Visualize Your Work

In an earlier blog post, Wim offered some important information on how to visualize our work. Check out the full post here, but here are some of the related highlights of that post: Start as simple as you can but no simpler; start with visualizing what you’re doing...

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Kanban Implementation Roadmap for Beginners

Kanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature our Agile implementation. Kanban 101 - Visualize...

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How to run Effective Daily Huddles

Effective Daily Huddles One of our own company goals for this quarter is implementing effective daily huddles as part of our Lean/Agile initiatives. Since daily huddles are valuable to any company (whether you use Connectwise or not, or Kanban or not), I thought I...

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