How to Visualize any ConnectWise Process

I was speaking last week with an MSP consultant in the UK, and he asked for a demo of creating a Kanban for their desired work process (weekly work sprints). One of their big goals is to avoid strict scheduling/dispatch for their project engineers, and instead create...
Exposing Time Theft to Optimize Work & Flow

Exposing Time Theft to Optimize Work & Flow

I ask this question daily: How can we optimize workflow? I’m reading an excellent new book called Making Work Visible: Exposing Time Theft to Optimize Work & Flow. The book highlights the five thieves of time that we all encounter daily: Too much work-in-progress...
Kanban Implementation Roadmap for Beginners

Kanban Implementation Roadmap for Beginners

Kanban Implementation Here is a draft of a work-in-progress guideline on implementing Kanban in a Connectwise environment. This is based on our experiences and research so far, and will continue to evolve as we mature our Agile implementation. Kanban 101 –...